Email : info@wghhotels.in
The Journey of WGH Hotels & Resorts Pvt. Ltd.
Our Resort History
WGH Hotels & Resorts Pvt. Ltd. emerged from the roots of the World Group, a family-owned business enterprise with a journey spanning nearly four decades, commencing with its ventures in mining. Over time, the World Group diversified its portfolio, branching into Direct Reduced Iron (DRI), retail, logistics, consulting, and the vibrant world of hospitality services. The foray into the hospitality sector marked its inception with the establishment of the World Barbil Hotel in Odisha.
The irresistible charm of Kerala, often celebrated as 'God's
Own Country,' beckoned the Group with enticing opportunities in the tourism industry. In
2012, the Group ventured into the tourism and hospitality arena in Kerala by acquiring
World Backwaters Alleppey. Currently, World Group Heritance (WGH) proudly owns and
operates properties in two prominent tourism destinations within Idukki District, namely
Munnar and Thekkady. Additionally, WGH is on the verge of unveiling a new Five-Star
property in Kochi, set for inauguration by December 2023. Moreover, WGH is actively
expanding its operations in the Middle East and Africa.
Meanwhile, in Puri, Odisha, the World Group is in the process of developing two additional Five-Star properties under the new brand name 'LYFE.'
This trajectory exemplifies the Group's remarkable growth and expansion. As the tourism sector experiences a resurgence following the stagnation caused by the pandemic, the World Group is perfectly positioned to seize the imminent boom, ascending to new heights in the realm of travel and tourism.
Meanwhile, in Puri, Odisha, the World Group is in the process of developing two additional Five-Star properties under the new brand name 'LYFE.'
This trajectory exemplifies the Group's remarkable growth and expansion. As the tourism sector experiences a resurgence following the stagnation caused by the pandemic, the World Group is perfectly positioned to seize the imminent boom, ascending to new heights in the realm of travel and tourism.
Vision
To be a leading hospitality company, renowned for redefining
luxury and personalized experiences. We strive to cultivate a global presence, offering
distinctive properties that embody cultural authenticity, sustainable practices, and
unmatched service, providing our guests with cherished memories that last a lifetime.
Mission
In line with its vision, WGH has the mission of
becoming a global hotel chain of outstanding quality, flawless customer service and
excellence in every sphere.
Exceptional Guest Experience:
WGH primarily focuses on delivering
outstanding guest experience and ensuring top-notch customer service
resulting in guest comfort that would exceed expectations.
Hospitality and Service Excellence:
Committed to quality hospitality and service
excellence, the aim of WGH is to create a welcoming and warm environment
where guests feel valued and cared for.
Innovation and Uniqueness:
WGH strives to be innovative and distinct in
offerings, providing unique amenities, experiences and designs that set it
apart from competitors.
Employee Engagement and Development:
WGH aims to foster a positive and empowering
work environment for its employees, investing in their development,
recognizing their contributions and promoting a culture of teamwork and
collaboration.
Social and Environmental Responsibility:
Sustainability and social responsibility are
valued by WGH and the company pledges to reduce its environmental impact,
support local communities, and engage in ethical practices.
Profitability and Growth:
As only a successful company can continue to
offer exceptional services and expand its offerings, WGH acknowledges the
importance of maintaining financial stability and growth.
Community Engagement:
WGH will be an active participant in the
local community, supporting initiatives, events, and projects that
contribute positively to the area.
Community Engagement:
WGH will be an active participant in the
local community, supporting initiatives, events, and projects that
contribute positively to the area.
Community Engagement:
WGH will be an active participant in the
local community, supporting initiatives, events, and projects that
contribute positively to the area.
Objectives
WGH has objectives that go in line with its overall vision and
mission and these objectives are relevant, specific, measurable, achievable, time-bound
and contributing to its long-term success.
1. Revenue Growth
WGH has set specific targets for revenue growth and this
will be achieved through expanding services and increasing offerings which will,
in turn, enhance occupancy rates, and through seasonal revision of room rates.
2. Occupancy Rate:
To maximise the occupancy rate WGH leaves no stone
unturned for maintaining a high percentage of rooms occupied on a regular basis,
through effective management of room inventory and distribution channels.
3. Customer Satisfaction and Loyalty:
WGH ensures high levels of customer satisfaction that is
the key to guest retention and widespread word-of-mouth marketing. Maximising
customer satisfaction score for increased repeat bookings is one of the prime
objectives.
4. Cost Control and Efficiency:
Reducing operational expenses, optimizing available
resources, and implementing cost-saving measures without compromising on service
quality are the cost control measures implemented by WGH.
5. Employee Training and Development:
WGH believes that investing in employee training and
development will result in manifold returns in the form of enhanced service
quality and employee engagement.
6. Marketing and Brand Awareness:
For improving the company's visibility and brand
recognition WGH takes steps for increasing online presence through marketing
campaigns and leveraging social media effectively.
7. Environmental Sustainability:
WGH maintains environmental sustainability by reducing
energy consumption, improving waste management and implementing water
conservation measures.
8. Health and Safety Compliance:
For the health, safety and security of the guests and
employees WGH, carefully, maintains the highest safety standards and conducts
regular inspections of the same.
9. Expansion and Market Penetration:
WGH continues to make efforts for growth and expansion
into new markets by opening new properties and increasing market share in
existing locations.