Email : info@wghhotels.in
Core values
Established right from its inception, the core values of WGH, that reflect its identity, are the basic guiding principles that have been shaping its culture, decision-making and interactions with guests, employees, other stakeholders and the community.
These core values help in building a strong brand reputation and establishing itself as a
trusted and respected player in the global hospitality industry.
- Hospitality and Guest Focus: The first and foremost guiding principle that WGH follows is making all services customer-centred by prioritizing their comfort, satisfaction and well-being by exceeding their expectations to create memorable experiences.
- Integrity and Ethical Practices: WGH upholds the highest standards of integrity, honesty and ethical behaviour in all activities and interactions, both internally with employees and externally with guests and partners.
- Excellence and Quality: Striving for excellence in all aspects of the business, WGH maintains the highest standards in services and facilities and continuously seeks ways to improve and innovate.
- Respect and Diversity: WGH recognises the value of diversity and treats all guests and employees with respect, without any distinction on the basis of their country, colour, culture, caste, credo or political leanings.
- Teamwork and Collaboration: Fostering a culture of teamwork and collaboration among employees and recognizing the value of each team member's contributions are core values cherished by WGH.
- Environmental Responsibility: WGH has genuine concern for Nature, and is committed to maintaining environmental sustainability, reducing ecological footprint and promoting eco-friendly practices.
- Safety and Security: Providing a secure and welcoming environment, WGH ensures the safety and security of guests and employees.
- Community Engagement: Engaging with and sharing the profits with the local community, WGH supports social initiatives, partnerships and local businesses.
- Innovation and Creativity: To stay far ahead of the competition, WGH encourages all ideas and initiatives for innovation and creativity in improving services and providing unique guest experiences.
- Adaptability and Flexibility: Ever changing market trends, guest preferences, and industry dynamics demand adaptability and flexibility and WGH always responds favourably to positive and progressive changes.
Sustainability
Sustainable Tourism is tourism that considers all the aspects of tourism with
its impacts on the present and future; not just environmental impacts, but social and economic
impacts also. It also takes into account all the needs of the tourism industry, including the
visitors, the stakeholders, the host community and the environment.
Optimal Use of Resources:
Conserving natural heritage and bio-diversity and maintaining essential ecological processes, optimal use of environmental resources may be made, as it is the key element in tourism development.
Conserving natural heritage and bio-diversity and maintaining essential ecological processes, optimal use of environmental resources may be made, as it is the key element in tourism development.
Respect towards Host Communities:
Contributions may be made to inter-cultural understanding and tolerance by respecting the socio-cultural authenticity of host communities, conserving their natural heritages, built cultural heritages and traditional values.
Contributions may be made to inter-cultural understanding and tolerance by respecting the socio-cultural authenticity of host communities, conserving their natural heritages, built cultural heritages and traditional values.
Socio-Economic Benefits to Host Communities:
Initiatives must be taken to provide stable employment and other income-earning opportunities to the able-bodied in the host communities, contributing o poverty alleviation programmes and helping in social services to the needy.
Initiatives must be taken to provide stable employment and other income-earning opportunities to the able-bodied in the host communities, contributing o poverty alleviation programmes and helping in social services to the needy.
Constant Monitoring of Impacts:
Uninterrupted close monitoring of impacts will be needed and necessary preventive and/or corrective measures must be taken whenever and wherever necessary.
Uninterrupted close monitoring of impacts will be needed and necessary preventive and/or corrective measures must be taken whenever and wherever necessary.
Wide Participation and Consensus Building:
Informed participation of all stakeholders and a strong political leadership are needed for wide participation and consensus building.
Informed participation of all stakeholders and a strong political leadership are needed for wide participation and consensus building.
Maximum Tourist Satisfaction:
Tourist satisfaction should be maintained through ensuring meaningful experience to the tourists, raising their awareness on sustainability issues and promoting sustainable tourism practices amongst them.
Tourist satisfaction should be maintained through ensuring meaningful experience to the tourists, raising their awareness on sustainability issues and promoting sustainable tourism practices amongst them.